The Total Quality Management

Question: Describe about the Quality Management. Answer: Introduction Quality refers to the attributes which differentiates between the superiority and the inferiority o0f the product and the service. The business need to give emphasize on the quality for their brand as first priority than the quantity. The total Quality Management is the process through which customers gets long time support in terms of the customer satisfaction and the loyalty. The globalization enables the customers to get quality products. The urge for the development of loyalty has become more important. The globalization influences the current workplace to demand for more quality products in terms of durability, reliability, usage, etc (Goetsch and Davis 2014). The Total Quality Management ensures to provide improved quality of their product and the services through continuous feedback and the research. The Total Quality Management is the joint effort of the management, staff and the suppliers to produce quality products and achieve customer satisfaction. The total quality phase is divided into four phase. The first phase contributes the planning phase. It ensures all the queries and the problems that an employee comes up with and that need to address. The second Phase is the doing phase. It ensures employees implement a strategy to overcome with the problems. The third is the checking phase where people comparison of the data to confirm effectiveness. Another phase is acting phase, it ensures the employees document the results and prepare to address other problem (Oakland 2014). There are significant difference in the adoption and the approach of the implementation. However, they share a basic concept, which is the foundation of the TQM. Continuous Improvement of quality is the fundamental of all the TQM is to establish improved quality products for the organization. The result of the quality improvement would ensure better quality product. The main aim of the organization should lay in the employ efficient employees so that they could serve customers in effective an efficient way (Talib 2013). Central focus on customers ensures work process of a product account 80-090 percent for the quality for the product and the productivity of the employee. Management is responsible for operating the systems within an organization. TQM measures work quantitatively; it ensures the breakdowns and the unnecessary complexities in the process. It finds the applicable solution for it. They also enable to make solution for the prevention of the problem in future (Griffin 2013). Open work environment is quality of the product and the service can increase with innovations of the plan by the mangers and the supervisors. They need to open for the disagreement, conflict and the challenges so to ensure a proper compact plan for the environment (Weckenmann et al. 2015). Long-Term thinking in TQM helps in the long term for initiation a solution in the future through measuring the current situations. The problems can be measured through the availability of soft copy and hard copy of the data. It is a time taken process. It is best suitable for the process where mangers need to plan and take the consequences for their decisions (Gimenez-Espin et al. 2013). Development of Human Resource ensures to make the employees well trained and know the ways to work better. Human resource development needs to include the training to learn the communication, participations and the quantitative skills. It needs to provide extensive training for the development for it (Drori et al. 2013). Mangers responsibility is to provide the new culture with the quality improvement. They need to understand the problem and take steps to solve those problems. The mangers focus in the policy structure and the system for the improvement of the quality (Benavides-Velasco et al. 2014). Globalization ensures the organization to implement changes related to quality in the workplace. Many challenges are associated with the implementation of the TQM in the organizational level in terms of structure, practice and the philosophies. According to Cummings and Worley 2014, the four organizational systems that need to are influenced for the implementation of the TQM. It would include the motivation to the front employees through a motivational structure. The second is the reconciling the stance of TQM through the rewards which should not be contingent on performance. Third is the standardized practice of the front line operators through their learning orientation. The forth one is the empowerment of the organizational members with full contributors. The first factors influence the organizational factors in TQM is top management commitment. It needs to adhere on the commitment of the program success. The productive becomes much higher with the high commitment comparing to low commitment. The changes in the productive come globally through the active participation and commitment comes from the headquarters. The second comes is the leadership. It ensures that the vision of the leaders is important for the improvement of the TQM. It helps to ensure better production of services and curtail the future threats attached with it (Bon and Mustafa 2013). Transactional leadership ensures the clarification in the goals and the ways through which the outcome can come from the goals. It implies an implicit tendency for achieving short-term goals which result to be support to TQM. While, transformational leadership refers to communicate on the vision through emphasizing the customer service and enables continuous improvement. It would be effec tive in influencing its followers support the values of the TQM and to sustain with enthusiasm. The forth comes is the Competency up gradation. It includes the training and the development in relation with technology and the improvement of the quality. The next comes is the job design which provides opportunities in the field of the self-sufficiency, self-regulation and identification of the problem. Again the cognitive framing enables the efficiency of the implementation of TQM by the top management. It ensures implementation of the TQM with the difficulty associated with the identity of the organization. The organizational agenda in the organizational factor influence the intervention through the agenda and its matter (Slack et al. 2013). The success of the organization lies in top produce quality product and the services for their customers. The main approach of the Quality Management is to produce the quality product. It deals with the two broad specification of the industry specific QM and the non- industry specific QM. The basic Difference in the QM is the differences of approaches between the Six Sigma and the TQM concentrates on the quality in the conformance of the internal requirement. While the Six Sigma focus on improvement in the reducing the number of defects of the organization. However, the result would be same for the approach of Six Sigma helps to reduce the operational cost through the focus of the reduction of the defect (Pyzdek and Keller 2014). Along with that, it concentrates on the reduction of the time and saves cost. Six Sigma, initiates in the success of the organization through its approach in reducing the conventional cost though it can reduce the value and the quality of the product. The organization gets benefitted as it focuses on the identification and eliminates the cost which does not provide value to the customers and incur in waste. On the other hand the approach of TQM in the QM is improving the operations of the organizations. The Six Sigma concentrates only on improvement in the single process of business. The adoption of the Six Sigma requires by the skilled and professional expertise (Evans and Lindsay 2014). On the other hand the approach of the TQM can be handled by the new mangers. The approaches of both the quality management ensures to provide best customer experience in the organization. Many tools and techniques in Six Sigma are similar with that if the approach of the TQM. Though, their application is distinct as Six Sigma approaches on targeted project and in appropriate time. TQM consists of wide range of tools and techniques for its every application and knowledge practice. The tools are techniques are best to use in each and every application. According to Rigby and Bilodeau 2015, the first tool, which comes, is the process map. There are different approaches for process map. They key is the determination of the each step of the process. The next tools are the Poke-A-Yoke. The concept is the Japanese management philosophy. The main idea is to design the process through self-checking and incorporates steps into in it. The example of such tool is color-coding and the parts of special keying which are assembled in the correct manner. Another important tool of TQM is the Statistical tools. The use of the tool can initiate correct decisions regarding the cause of the problem. It includes the statistical process control chars, histograms and the Pareto Charts. Another important tool is the Force Field Analysis. It ask one to diagram the force related to polit ics, culture, etc and then implement desired changes according to it. Another important tool is the Root cause analysis of Japanese popularized tool. The main objective o the tool is to determine the reason behind the production of defective products. Again, another tool is the brainstorming, which aims to indulge the participants in suggesting solution without the evaluation of the usefulness and correctness of the ideas. The tool for the Tree Diagram is another important approach. It enables to increase the details that need to achieve the goals and the sub related sun goals. The technique of benchmarking in TQM is the self-improvement tool. It initiates to compare and identify the strength and the weakness attached with it. Another technique used to evaluate the TQM is the Departmental Purpose Analysis. It enables the application to achieve the goals and contributes the strategy of the company. Design of Experiment is another important technique in the system or the process. It enables top create a number of structured test where planned changes are made to input the variables. Failure Mode Effect Analysis is the systematic and the positive effect used to evaluate the impact of the different failures. The technique of Quality Function Deployment is designed to use the consciousness of the customers requirements incorporating the functional groups (Kehoe 2012). The tools and techniques are the most important component for improving the process, through there are some companies who have not got benefited from the use of the tools and techniques. The solution gets useful in the higher managerial commitments. Mangers can encourage employees for the use of the tools and the technique benefiting the whole organization (Rigby and Bilodeau 2015). The western countries approach for the development of the Total Quality Management is great especially for US and the Europe. Henry Ford I and the Bill gates are the known for their contribution of innovation in quality management. The scientist of the West like Fredrick, Henry Fayol and Max Weber has made a major contribution. The Phillip Crosby, Tom Peter and the Claus Miller mainly contribute the development of the Quality Management. Crosby initiates the concepts of Zero Defects, which means that quality is free. According to Peter, a successful company uses seven variables Strategy, System, Structure, Skills, style, Staff and he shared values (Total Quality Management 2016). The eastern country like Japan contribution makes remarkable effect in the Quality Management. The culture, psychology and the mentality reflects the quality management system used by the country. The Japanese Models enables Japan to restore their productivity after the World War II. After which they became the leader in terms of development of the technological products. Major contributors in the QM are the Karoru Ishikawa, Shigeo Shingo and the Genichi Taguchi. Shiegeo Shingo is well known for its development of the production system Just in Time. Kaoru Ishika is known for its adoption of the American management in the Japanese application. While, Genichi Taguchi has initiates the importance of quality management in terms of stage of the product design (Total Quality Management 2016). Conclusion Globalization has made the essential for the development of the quality of the products and the service of the country. The Total Quality Management in the organization ensures to check on the quality of the products. It on the other hand helps to initiate maximum customer satisfaction. The Total Quality management can be used with the use of various tools and the technique. The countries of the east and the west adopt a measure for their development of the quality products through emerging various plans and policies. Reference list: Benavides-Velasco, C.A., Quintana-Garca, C. and Marchante-Lara, M., 2014. Total quality management, corporate social responsibility and performance in the hotel industry.International Journal of Hospitality Management,41, pp.77-87. Bon, A.T. and Mustafa, E.M., 2013. 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